Legendary service!
Lessons from Ritz-Carlton!
At a recent offsite I was facilitating for a fabulous client the subject of outstanding customer (& people) experience was discussed.
It made me finally dig out my notes from when a bank I worked for partnered with Ritz-Carlton to revolutionise our service (& ultimately our own people) experience.
Here are those notes in full.
As ever, please learn, copy a…
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